nextiva.comNextiva: The Connected Conversation Platform for Businesses

Contact Sales : (800) 799-0600 / Sales : (800) 285-7995 Products Solutions Platform Resources Pricing Sales (800) 799-0600 Support (800) 285-7995 Support Log in Log in to Nextiva Communication Log in to Nextiva CX Get started Agent Tooling Generative AI knowledge base Secure payment agent assist Automated dispositioning AI Use Cases Language detection Redaction in voice and digital workitems Real-time transcription and summarization Analytics Reports with generic queries Real-time supervisory dashboards Widgets + customization Architecture Disaster recovery No maintenance windows CRM note API Intelligent Routing Situation & skill-based routing Robust ACD Algorithms + FIFO/LIFO In-queue sidebar Journey Orchestration Supervisory outreach to visitors Workflow Engine Bot-to-Agent-to-Bot journeys Outbound Dialing DID Number management TCPA guardrails Lead filtering Platform Extreme Vendor Reduction Security Certifications Nextiva Integration Universe WEM Aspect Monitoring and Coaching Quality monitoring surveys Workforce Scheduling Powered by API Integrations Amazing Service Conversational Analytics Nextiva Network Robust Features Drive powerful experiences. The companies that you love trust Nextiva to provide amazing customer experiences. Discover why 100,000+ businesses rely on Nextiva for millions of interactions every single day. Nextiva Platform Library 52+ platform capabilities See more Become a customer experience pro with Nextiva Company Contact Us Amazing Service Leadership Board of Directors Careers Using Nextiva Customer Stories Partner Program Nextiva Network Events Webinars News Support Center Professional Services Download Awards System Status Popular Topics What is a CX Platform? What is CCaaS? Contact Center Solutions Join our community Access the best customer experience content Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level. Visit the blog → For every industry, there’s a Nextiva solution Choose your industry to get started Accounting Healthcare Legal Real estate Education Automotive High tech Logistics Restaurant Government Insurance Non profit Retail The leaders in Customer Conversations Customer Experience Brand Management And for any size business. Navigate by company size Grow Small Business Crafting success stories for entrepreneurs and small business endeavors. Scale Enterprise Tailored solutions for mid-size and enterprise-level business success. The leading unified customer experience management platform Customer Conversations Suite Business Voice Business SMS Video Meetings NextivaONE App Customer to Team Collaboration Internal Team Collaboration Productivity Voice Analytics Customer Experience Suite AI-Powered Contact Center Digital Channels Customer Journey Orchestration AI-Powered Voice & Chat Bots Unified Agent Management Secure Payment Agent Assist Intelligent Virtual Assistants Workforce Engagement Management AI Bots & Automation Conversational Commerce B rand Management Suite Social Media Management Reviews & Reputation Messaging Apps AI-Powered Live Chat Powered by API Integrations Amazing Service Conversational Analytics Nextiva Network Build Amazing Customer Experiences A unified, AI-powered customer experience platform for businesses to engage, market, sell and service. Get personalized demo CUSTOMER EXPERIENCE Create amazing customer experiences that reduce churn, eliminate friction, build revenue, and grow customer lifetime value. OPERATIONS Reduce cost and deliver better customer experiences across all channels with streamlined workflows. EMPLOYEE EXPERIENCE Empower your teams with the right tools to create amazing customer moments and reduce employee turnover. Trusted by innovators and forward-thinking companies: TrustRadius #1 Most Loved on TrustRadius 2024 Trustpilot 2,000+ 5-star reviews Gartner Peer Insights 2023: Customers Choice Midsize Enterprise Choice Meet Nextiva The AI-powered engagement platform. Nextiva powers personalized experiences across the entire customer journey. All Teams Suite Customer Conversations Voice, SMS, Video Customer to Team Collaboration Desktop and Mobile App App Integrations Conversational Analytics Inbound Workflows Learn more Sales & Service Teams Suite Customer Experience AI-Powered Contact Center AI-Powered Voice & Chatbots Digital Channels Journey Orchestration Unified Agent Management Open API Integrations Learn more Marketing Teams Suite Brand Management Brand Listening Social Media Management Review Management Analytics and Benchmarking Scheduling and Publishing AI-Powered Chatbot Learn more How it works Static and dynamic data live and work together Why Nextiva Build your competitive advantage. Unified Platform True omni-channel interactions and conversations Personalized customer journeys and cross-channel interactions enhance the customer experience Unified internal interfaces across customer-facing functions Learn more AI & Data 360 real-time view of the customers with relevant insights Micro segmentation allows for personalized experiences for each customer in real time Journey orchestration provides intelligent automation across omni-channels Learn more Customer ROI Increased Revenue Decreased Costs Reduce Churn & Improve LTV Reduced Employee Turnover Learn more Today’s customers are more sophisticated, and the complexity of relationships with customers is increasing. CUSTOMER RETENTION When companies fail to deliver, customers readily explore alternative options. Disjointed Modalities Customers expect seamless interactions using their preferred channels. Lack of Context Today’s customer journeys are disjointed, siloed and not part of a cohesive whole. No Behavior Shaping Customers are often on their own to solve issues. There is a lack of real-time, tailored help. Say goodbye to siloed software and get started with the unified customer experience solution. Get personalized demo Our customers deliver amazing experiences with Nextiva 860M+ Customers 471 Stores Read the case study → 21M+ Customers 40% Cost Reduction Read the case study → 1.7B+ Parcels/Year 40% Cost Reduction Read the case study → 12,000 Locations 120 Countries Read the case study → 3.54M+ Fans Read the case study → 550+ Bakery Locations Read the case study → I’m a big fan of Nextiva. Steve Wozniak Co-founder at Apple See why 100,000+ businesses choose Nextiva. First name Last name Email address Phone number Company Company size What are you most interested in? What are you most interested in? Unified communication with voice, video, text & chat Contact center software your agents will love All social & digital channels in a single inbox Other Book my personalized demo By providing information in this form, you agree to Nextiva’s Privacy Policy. Comments Unified Customer Experience Management Platform Download NextivaONE Conversational Platform Customer communication AI-powered contact center Business voice Analytics What’s new? See all products Helpful Resources Support center Phones & headsets Contact centers Network readiness test Training webinars Guides & tutorials Platform Features Cloud phone system Inbound voice contact center Text messaging Call center Cloud PBX SIP trunking Company Leadership Board of Directors Careers Nextiva Cares News & media Platform status Contact us Partners Channel partners Events Affiliates Partner portal App integrations Nextiva blog What is Unified CXM & Why Does It Matter? Go Learn Contact Center AI: Features, Pros, Cons, and More Go Learn One platform. For all your conversations. Copyright © 2024 Nextiva. All Rights Reserved. Legal Privacy Policy Patents Security Policy Accessibility Site Map Unify all your conversations with one customer experience management platform Let us make customer experience easier for you–including calls, video, contact center, and brand management. USED BY 100,000+ COMPANIES FROM STARTUPS TO ENTERPRISES 800-799-0600 800-799-0600 Get a (free) live demo Schedule a 30-minute product...